Manual Setup

Configure RustDesk with ECCN's server

Already have the official RustDesk client, or prefer to install it yourself? Follow the steps below to point it at ECCN's ID/Relay server.

1

Download the official RustDesk client

Get the latest version directly from the RustDesk project — not a third-party mirror.

Official Download Page GitHub Releases (latest)

Choose the build for your OS — Windows (.exe or .msi), macOS (.dmg), or Linux (.AppImage / .deb / .rpm).

2

Install and open RustDesk

Run the downloaded file and follow the prompts. Once installed, launch RustDesk — you'll see your device's ID on the main screen.

3

Open network settings

In the RustDesk window:

  • Click the menu icon (the three dots ⋮ in the top-right corner), then choose Network — or click the ID/Relay Server option directly if you see it.
  • If the settings fields are greyed out, click Unlock Network Settings and enter your local RustDesk password (or your OS admin password) when prompted.
4

Enter ECCN's server details

Fill in the following fields exactly as shown, then click OK / Apply:

ID Server
YOUR-ID-SERVER.eccn.ca
Relay Server
YOUR-RELAY-SERVER.eccn.ca
API Server
(leave blank)
Key
YOUR-PUBLIC-KEY-HERE
Placeholder values. The ID Server, Relay Server and Key above are placeholders. Contact ECCN or check your onboarding email for the real values before continuing — entering the wrong Key will prevent RustDesk from connecting.
5

Restart and confirm

Close and reopen RustDesk if prompted. Your ID should now show a green "Ready" status at the bottom of the window — this means it successfully registered with ECCN's server and is ready for a technician to connect.

6

Set a permanent password (optional but recommended)

Go to Settings → Security and set a permanent password if you'd like to allow unattended access later. Otherwise, just read your technician the one-time password shown on screen for each session.

Only connect with someone you trust

Only share your ID and password with an ECCN technician you contacted directly, or one who contacted you about a service you already requested. ECCN will never call you out of the blue asking you to install remote software.